Real families. Real support.
At Happy Hideouts, parents often tell us it wasn’t just about the trampoline — it was the kindness, patience and guidance along the way. These short videos share how our team helped families choose with confidence, and why that support mattered most.
Still have questions? Message us on WhatsApp — we’d love to help.
Great communication from Warren, we had a wee issue with our delivery which was sorted immediately! Really happy with the trampoline, it’s great quality, I am sure we will get lots of years of run out of it, our little girl loves it!!
Ordered this playbase to meet the needs of my growing autistic 14 year-old who still likes to swing. As well as my older son who likes to work out. Really great service received and the whole thing was ordered and installed in 2 weeks.
Very helpful advice from Warren to help choose the right trampoline. Very happy with our choice (and so is our son!)
Thanks so much, Tim. Really glad Warren could help you choose the right one, and even better to hear you and your son are both so happy with it. We really appreciate you taking the time to leave a review.
Fabulous customer service with a really personal touch. The rebounder arrived the day after purchase. It’s nicely packaged and easy to set up. I didn’t do it as my 11 year old daughter did it for me in 10 minutes. Her top tip is to put on cycling gloves when attaching the last few.
It is a brilliant size. I’m 5 ft 6 and there’s ample space to feel confident you won’t crash on the edge. Fabulous for exercise and lymph drainage. My legs feel really good post bounce.
It arrived at the beginning of the Easter hols and my 11 and 13 year old have barely left it alone. They love it and are far more adventurous on it than I am.
It looks great and is a quality rebounder. We had some gym mats to hand which we put underneath it. I’m not sure if we needed to but it’s on a newly tiled floor so we took no chances.
Great value, especially for the quality. I didn’t purchase a handle but may get one down the line as they can be purchased separately.
Thanks so much, Caroline. This was a lovely one to read. I’m so glad the rebounder has been such a hit with both you and the kids, and I had to smile at your daughter building it in 10 minutes and already coming in with expert tips. Great to hear it’s been getting so much use over the Easter holidays and that you’re feeling the benefits already too. Really appreciate the kind words about the service and support.
Good service and sturdy product. We paid for the installation as well and the team did a good job of this as well
Thanks so much. Really glad you’re pleased with both the Playbase and the installation. I’ll pass your kind words on to the team too.
As a Motion capture artist, I needed something strong and reliable to train on, and Acon has always been one of the go-to manufacturers for intensive practice! 😎
Warren was a pleasure to talk to with quick and friendly responses throughout the whole order process. Delivery was super fast, and everything arrived exactly as expected. 🙌
The quality is amazing, and it's very reassuring to own such a strong and robust trampoline, which will survive my explosive line of work haha! 🎬🥷👊🕷️🕸️
Big thanks to Warren, and thanks so much for such great service and customer care! 😁✨
Thanks Teifion. Love this. Really glad it feels solid enough for the kind of use you’re putting it through.
Really helpful and patient customer service and we got a brilliant trampoline!
Thanks Henry. Really glad we could help and that you’re pleased with it.
Rebounder is so much better than the one I had. Service by the company has been superior.
Thanks Stephen. Really glad it feels like a step up from your old one.
Phoned up for advice and chat was friendly and informative. Quality toys and follow up service.
Would highly recommend this company.
Thanks Jennifer. Really glad the advice was helpful and that you felt looked after.
Happy Hideouts have been seamless - I ordered the Acon basketball hoop, and 24hrs later it had been delivered to my house - What an incredible service - thank you so much. You helped to make a last minute birthday present purchase be the best present! So a big thank you from me.
Thanks so much. Really glad we could help with the last minute birthday save.
Great quality, easy installation, sturdy and safe.
Thanks Daniel. Glad it was easy to put together and feels solid and safe.
Brilliant bounce!
It is a performance trampoline and came at a significant cost, but we believe it is worth it. It is just so much better than a regular trampoline.
My son has been using this for nearly 2 months now and it is just so much fun!! He can do real skilful jumps on this one.
Good for adults who just want to enjoy a bounce too :-)!
Maybe the net could be a bit tighter - it gives quite a bit if you accidentally land in it
The ordering process and service by Happy Hideouts has been amazing
Thanks Andrea. Really glad your son’s loving the bounce and that it feels worth it. It really is an amazing trampoline and glad to hear that the whole family is having fun with it.
Great company from start to finish.
Answered my many questions and nothing was too much trouble.
Very pleased with the trampoline.
Highly recommend.
Thanks Matthew. Really glad you’re pleased with both the trampoline and the service.
Thank you to Warren and his team for supplying us with our new trampoline. From start to finish the ordering, supply, delivery and professional team that put it up early on a freezing cold morning were second to none. Warren was contactable willing to talk and available something sadly missing today. Making this large purchase was stressless and seamless. I would recommend this family business to anybody wanting the personal and organised service from start to finish. As you can see my boy loved it too. Thank you
Thanks so much, Rebecca. This genuinely means a lot to read. We know buying something like this is a big decision, so I’m really glad we could make it feel easy and well looked after from start to finish. I’ll make sure the install team sees this as well, they’ll really appreciate it. Best of all, we’re so happy your lad loves it.
The kids love their new trampoline... We weren't too sure which one to by but Warren helped us make a decision to go with the ACON 12ft Round. It was pretty easy to build, thwe quality is awesome and the kids are on it every day.
Thanks so much. Really glad the advice helped and that the kids are loving it.
The second time to use Happy Hideouts. The first was to buy the Berg playbase climbing frame, which my children adore & now to purchase the additional attachments. One of the few suppliers to sell this brand & delivery is efficient & quality superb. We will be back to buy more in the future.
Thanks so much. Really appreciate you coming back to shop with us again. Reach out if you need anything!
We needed something more solid for older kids and so far it meets the expectations. Hopefully it will last for many years to come.
Thanks Magda. Really glad it feels solid and is doing the job for the older kids.
I love my Acon. It’s right beside my bedroom because it’s the first thing I do in the morning and the last thing I do at night. I have bad knees which makes life heavy at times. 2 minutes on my beautiful Acon rebounder and I am smiling, flying and sweating to the beat. I call it energy rehab, and it’s indispensable in my daily routine.
Thanks Wendy. Love 'Energy rehab' - a brilliant way to describe it!
We had great advice and support from Happy Hideouts when reviewing which trampoline would be best for our daughter who loves to tumble. They were very responsive and incredibly helpful. Once we purchased the trampoline it was delivered within a couple of days and delivery was free. We used happy hideouts installation team and they were also fantastic, even better as all the packaging is taken away so no full bins or tip runs! The entire process was incredibly smooth and the acon 16 hd trampoline is fantastic. Would highly recommend happy hideouts and will certainly be using them in the future. Thank you so much
Thanks Charlotte. Really glad the whole thing felt smooth from start to finish. So great seeing how much your daughter is progressing and improving using. Thanks again for the recommendation!
When I’m purchasing something as expensive as a Acon trampoline, I really have to do my homework on the website I’m making the purchase from. Happy Hideouts had the best price by far compared to any other website selling Acon trampolines, so this was a plus. After reading all reviews on all sales I was still not sure, even though Happy hideouts was practically a five star company. After putting my new trampoline in the basket and seeing PayPal payment I felt more positive now. So I made the purchase and that was that. Next day I get a number calling me from Chipping Norton, and instantly thought it was Clarksons Farm or a dodgy caller so I ignored it. A few minutes later it rang again so I answered it. And was surprised to hear it was Warren from Happy hideouts thanking me for my order, and letting me know my netting was not available at that time, but found me a solution to the problem, which was great. Firstly thank you Warren for sorting that out, and being upfront and honest about my purchase, secondly I went back and purchased the all weather protection for my trampoline. With all honesty on this company I highly recommend it to all buyers for all sales. No long waits on customer service, just old fashioned one to one chats with the owners. A definitely one of a kind company putting out excellent products and fast delivery. Many many thanks from a happy customer 10/10.
Thanks so much, Jonathan. The Clarkson’s Farm line made us laugh. We know an ACON is a big purchase, so going above and beyond with personal service is exactly what Happy Hideouts are all about. Really glad we could get the netting issue sorted quickly and get everything over the line for you. Thanks again for the trust and the brilliant review.
I bought an Acon rebounder from Happy Hideouts and the customer service was excellent. Warren was very helpful over WhatsApp, answering all my questions and guiding me to the right choice. Although it was out of stock and I had to wait, he kept me updated throughout.
The rebounder itself is top quality – sturdy, easy to assemble, and a pleasure to use. I’ve never enjoyed exercise before, but now I actually look forward to starting my day on it. I highly recommend Happy Hideouts for their great products and outstanding service.
Thanks Liesl. Love hearing that it’s made exercise something you actually look forward to. It really is an awesome rebounder!
The service we have received from Happy Hideouts team has been fantastic - great initial advice to get the right product and amazing after care support. The Berg play base has definitely been the best purchase of 2025 - I can’t keep the kids off it!
Thanks Laurie. Best purchase of 2025 is a big shout, we’ll take that.
I am so pleased we ordered this trampoline, my kids are absolutely thrilled with it!! They have barely spent any time off it since it arrived.
Warren was really helpful when it came to choosing the right trampoline for our family.
This feels so much safer than our old trampoline, my kids have both flown into the net a couple of times and bounced back in. It’s also really quiet which is a bonus as parents!
Everything feels sturdy and of the highest quality.
I’m really pleased we chose the pro as the bounce is fantastic. The mat around the trampoline is thick and sturdy. I really like the envelope opening because I don’t have to keep reminding my kids to do up a zip. I also like that I can reach my hand under the net to fish out abandoned toys and socks without having to climb in.
All in all this is a thoughtfully designed, well built, very high quality trampoline which I’m confident will last us many many years.
The construction service was great and definitely money well spent!
Thanks so much, Lauren. Really glad we could help you choose the right trampoline for your family. It’s lovely to hear how much the kids are enjoying it already, and that the quality, safety and quiet bounce have all stood out. I’ll pass this on to the construction team as well.
We are thrilled with our new trampoline - the Acon Air 3.7. While researching trampolines online, I came across the Happy Hideouts website and it provided invaluable advice on the various brands and their benefits, specifying build and testing standards. We decided on Acon as safety and build quality was our number one priority. Warren at Happy Hideouts was very helpful - he organised super quick delivery for a specific day and even helped me source some accessories from outside the Happy Hideouts website!
Assembling the trampoline was surprisingly straightforward - I sloped off to a coffee shop while my husband and brother-in-law did all the hard work! They watched the Acon online video before attempting assembly and it took them just 2hrs 15 mins (they felt they had to time themselves!).
Our son loves his new trampoline and we’ve all had a lot of fun enjoying it. The true test was a birthday party with 10 six year olds - the trampoline was a total hit and made for some very happy faces.
I would 100% recommend Warren and the team at Happy Hideouts for all your trampolining needs! They do other things too … my son now wants a pool! Help!
Thanks so much, Sarah. This was such a lovely one to read.
I’m really glad our advice on the site helped while you were doing your homework, and even happier that we could get everything to you on the right day and help with the extra bits too. I also had to smile at the assembly update, sounds like you played that part perfectly!
Best of all, I’m so pleased your son is loving it. And if it survived a birthday party with 10 six year olds, I’d say that’s a very strong review.
Thanks again for the kind words and recommendation. As for the pool... we have some great options 😉!!!
Warren was super in giving advise and answering my million questions re the trampoline and then even got it to me next day as I’d left it very late for pre birthday delivery!! The one I originally wanted was out of stock and I was concerned the other option wouldn’t be enough for what my daughter wanted. I was so very wrong, it’s enough and a tonne more. My daughter absolutely loves it, she’s even out bouncing in the pouring rain right now!! Would highly recommend happy hideouts. I don’t often do reviews but I just had to (sorry it’s taken me so long to get round to it though!!)
Thanks so much, Cassie. I know this one was a bit of a last minute birthday mission, so I’m really glad we could get it to you in time and help find the right option for your daughter. Love that she’s out on it in the pouring rain too, that says it all. Really appreciate you taking the time to leave a review.
