Let customers speak for us
from 77 reviewsCommunication was excellent from advice before ordering to delivery to after sales.
We paid to have them build the trampolene and that was very efficient and on time.
Overall very pleased with the company and would certainly be buying from them again.
I had wanted to upgrade our swimming pool this year (I seem to have predicted our recent heatwave!), but the larger pool that I wanted was sold out everywhere. I managed to find one at Happy Hideouts and so after a bit of digging contacted Warren on whatsapp to ask when it would be able to be delivered if I ordered it. Warren said it would only take a couple of days as it was in stock. So I took the plunge and ordered it. I got updates on the order and delivery dates, and then 2 days later it arrived, exactly as detailed on their website. We have now been using it for 2 weeks in this heatwave and it is a godsend for my 4 kids (and all their mates!). Well done Happy Hideouts, you have made some kids very happy.
Not knowing anything about pools,great help and advice,all items received in great condition and kept informed during the transit of the pool,and a help line if any problems occur,which they didn't, fully recommended them
The pool is superb for all of the family, we have upsized from small circular to this beast!! Brilliant. It is already warm enough for the less brave and the children love it.
I was after a model that is currently not available in UK. Quick whatsapp exchange and 3 days later I got a quote for importing it for me from EU. Absolutely fantastic. I was kept updated about progress and delivery was scheduled for the day that suited me best.
Would highly recommend 👌
Great installation service. Highly reccommed.
Great service from start to finish, delivery and installation. Highy reccomend.
Warren was great from start to finish.
I contacted Happy Hideouts to double-check the availability of the Intex Ultra XTR 16' x 28" swimming pool, as other sites were claiming to have it in stock when they didn't. Warren confirmed he had it, let me arrange a collection, and even had it ready and waiting when I arrived.
Thanks to his fantastic, personal service, I got the pool up and filled just in time for the hot weather and May half-term! It’s rare to find a business owner so helpful and genuine. Happy Hideouts is definitely on my preferred sellers list now. Thank you, Warren!
The product is good. The kids really love it. It helps me to be more active too. Happy Hideouts were really responsive and great to deal with.
Great communication from Warren, we had a wee issue with our delivery which was sorted immediately! Really happy with the trampoline, it’s great quality, I am sure we will get lots of years of run out of it, our little girl loves it!!
Ordered this playbase to meet the needs of my growing autistic 14 year-old who still likes to swing. As well as my older son who likes to work out. Really great service received and the whole thing was ordered and installed in 2 weeks.
Very helpful advice from Warren to help choose the right trampoline. Very happy with our choice (and so is our son!)
Fabulous customer service with a really personal touch. The rebounder arrived the day after purchase. It’s nicely packaged and easy to set up. I didn’t do it as my 11 year old daughter did it for me in 10 minutes. Her top tip is to put on cycling gloves when attaching the last few.
It is a brilliant size. I’m 5 ft 6 and there’s ample space to feel confident you won’t crash on the edge. Fabulous for exercise and lymph drainage. My legs feel really good post bounce.
It arrived at the beginning of the Easter hols and my 11 and 13 year old have barely left it alone. They love it and are far more adventurous on it than I am.
It looks great and is a quality rebounder. We had some gym mats to hand which we put underneath it. I’m not sure if we needed to but it’s on a newly tiled floor so we took no chances.
Great value, especially for the quality. I didn’t purchase a handle but may get one down the line as they can be purchased separately.
Good service and sturdy product. We paid for the installation as well and the team did a good job of this as well
As a Motion capture artist, I needed something strong and reliable to train on, and Acon has always been one of the go-to manufacturers for intensive practice! 😎
Warren was a pleasure to talk to with quick and friendly responses throughout the whole order process. Delivery was super fast, and everything arrived exactly as expected. 🙌
The quality is amazing, and it's very reassuring to own such a strong and robust trampoline, which will survive my explosive line of work haha! 🎬🥷👊🕷️🕸️
Big thanks to Warren, and thanks so much for such great service and customer care! 😁✨
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- Why Buy From Us
Is the Thermotec Inverter Heat Pump Really Worth It? Here’s Why It Saves Energy and Keeps Running Costs Lower.
Choosing a Thermotec inverter heat pump is all about making pool heating more efficient and more manageable over time. Unlike older-style systems that simply switch on and off at full power, inverter technology allows the heat pump to adjust its output depending on demand. That helps maintain a steadier water temperature while using energy more sensibly, which is exactly what you want when you’re trying to keep the pool swim-ready without spending a fortune.
For families who want to make the most of their pool across more of the season, that makes a real difference. You’re not just heating water for the odd sunny afternoon — you’re creating a setup that feels more practical for regular use. Lower running costs, more stable performance and less waste all add up to a much better long-term investment than a basic fixed-speed unit.
What’s included with the Thermotec Inverter Pro Pool Heat Pump?
✓ Full inverter technology for efficient pool heating
✓ Heating and cooling functions for year-round use
✓ Free Wi-Fi control for easier temperature management
✓ Mitsubishi inverter compressor for reliable performance
✓ Quiet brushless DC fan motor
✓ Operates in air temperatures down to -15°C
✓ Lockable touch screen control panel
✓ Durable titanium heat exchanger
✓ Automatic hot gas defrost system
✓ Safe for chlorine and saltwater pools
✓ 3-year parts and labour warranty
✓ 5-year compressor and heat exchanger warranty
What Makes the Thermotec Inverter Pro Such a Smart Upgrade? Here’s Why It Delivers Quieter Heating and Easier Everyday Use.
The Thermotec Inverter Pro range stands out because it offers more than simple heating power. It’s built to make pool ownership feel easier. With inverter-driven performance, modern controls and quieter operation, it’s a smarter choice for households that want something efficient but also pleasant to live with. If your pool sits near the house, patio or garden seating area, quieter running is one of those features you’ll appreciate very quickly.
It also helps that the range includes practical features like WiFi control, so managing the temperature feels far less fiddly. Rather than trekking outside every time you want to check or adjust the settings, you get a much more convenient way to stay in control. Add in the durable titanium heat exchanger and broad model range, and it’s clear this is designed for proper day-to-day use rather than just looking good on a spec sheet.
Is the Thermotec Inverter Pro Price Worth Paying? Here’s Why the Efficiency and Features Make It a Strong Long-Term Investment.
The thermotec inverter pro price reflects the fact that this is a premium bit of pool equipment, but that’s exactly why the features matter. A cheaper heat pump can look tempting at first, but if it’s noisier, less efficient and harder to manage, it may end up costing more in both running costs and frustration. The Thermotec Inverter Pro range is designed to give you stronger long-term value through better efficiency, easier control and a build that’s made to cope with regular use.
When you’re spending good money on a pool heat pump, you want it to feel worthwhile every time you use it. This range offers that extra reassurance through its smart controls, efficient inverter technology and durable materials suited to chlorine and saltwater pools alike. It’s the sort of investment that makes sense for pool owners who want to use their pool more often, extend the season, and avoid the usual faff that comes with lower-quality equipment.
You can also compare Thermotec pool heat pumps across the full range, including Mini, Neo, Inverter Pro and Inverter Edge models. For a more detailed breakdown, see our Thermotec Mini vs Neo vs Inverter Pro vs Inverter Edge comparison.
What size Thermotec Inverter Pro do I need for my pool?
If you want the short answer, the right Thermotec heat pump size depends on your pool volume, whether the pool is covered, how warm you want the water, and how much of the season you want to use it. Because this page combines both horizontal models from 9kW to 24kW and vertical models from 29kW to 34kW, the sensible first step is to work out your pool volume and then match it to the right part of the range.
The sizing guide below is based on a covered swimming pool. If your pool is uncovered, very exposed to wind, or you want stronger heating earlier and later in the season, it is usually better to size up rather than cut things too fine and spend the summer quietly annoyed.
| Model | kW | Recommended Max Pool Volume | Absolute Max Pool Volume |
| Thermotec Inverter Horizontal 9kW | 9kW | 30m³ | 45m³ |
| Thermotec Inverter Horizontal 12kW | 12kW | 40m³ | 60m³ |
| Thermotec Inverter Horizontal 17kW | 17kW | 50m³ | 75m³ |
| Thermotec Inverter Horizontal 20kW | 19.5kW | 65m³ | 95m³ |
| Thermotec Inverter Horizontal 24kW | 24.2kW | 75m³ | 120m³ |
| Thermotec Inverter Vertical 29kW | 28.6kW | 93m³ | 116m³ |
| Thermotec Inverter Vertical 34kW | 34kW | 109m³ | 136m³ |
| Thermotec Inverter Vertical 34kW (3 Phase) | 34kW | 109m³ | 136m³ |
Please note: the recommended maximum volume is the sensible target for efficient everyday heating. The absolute maximum volume is more of an upper limit, and in real life a covered pool will generally perform better if you size to the recommended figure rather than the absolute one.
How to work out your pool volume
Before choosing a Thermotec Inverter Pro, it helps to know your pool volume in cubic metres (m³). It is not the most thrilling bit of pool ownership, admittedly, but it does make choosing the right heat pump much easier and saves a good deal of second-guessing later.
| Pool shape | How to calculate volume |
| Rectangular pool | Length × Width × Average Depth = Pool volume in m³ |
| Round pool | Radius × Radius × 3.14 × Average Depth = Pool volume in m³ |
| Oval pool | Length × Width × Average Depth × 0.89 = Pool volume in m³ |
Example: if your pool is 7m long, 3.5m wide and has an average depth of 1.3m, the volume would be 7 × 3.5 × 1.3 = 31.85m³.
Koi pond sizing guide
If you are using a Thermotec Inverter Pro for a koi pond heated all year round, with a winter temperature of around 12°C and a summer temperature of around 20 to 22°C, the guide below is the more relevant one. This assumes the pond is covered in winter, which is rather important if you would prefer not to heat the outdoors for free.
| Model | Max Pond Volume |
| Thermotec Inverter Horizontal 9kW | 4500 gallons |
| Thermotec Inverter Horizontal 12kW | 6000 gallons |
| Thermotec Inverter Horizontal 17kW | 7500 gallons |
| Thermotec Inverter Horizontal 19.5kW | 9600 gallons |
| Thermotec Inverter Horizontal 24kW | 11,600 gallons |
| Thermotec Inverter Vertical 29kW | 13,800 gallons |
| Thermotec Inverter Vertical 34kW | 19,900 gallons |
| Thermotec Inverter Vertical 34kW (3 Phase) | 19,900 gallons |
What affects the right heat pump size?
Pool volume is the starting point, but it is not the whole story. The right size also depends on whether you use a cover, how exposed the pool is to wind, your target water temperature, and whether you want mainly peak summer use or a longer season. If the pool is uncovered or particularly exposed, it is usually worth stepping up in output rather than going right to the edge of what might theoretically cope.
All pools and ponds should ideally be covered to reduce heat loss and keep running costs sensible. For outside pools, a solar cover makes a real difference. For indoor pools, a proper thermal blanket is the better choice. Covering the water for most of the day helps preserve heat, reduce evaporation and stop your heat pump from having to work harder than necessary.
Horizontal vs vertical Thermotec Inverter Pro models
The horizontal Thermotec Inverter Pro models are generally the natural choice for most domestic pool setups in the 9kW to 24kW range. The vertical models come into their own when you need more output, more heating support, or you are dealing with a much larger pool and want a more serious bit of kit. So if your pool is small to mid-sized, you will usually be looking at the horizontal range first. If it is very large or more demanding, the vertical models are where things start to make more sense.
Specifications for the Thermotec Inverter Pro
| Brand | Thermotec Inverter Pro Pool Heat Pumps |
| Heat Pump Type | Inverter pool heat pumps |
| Model Layouts | Horizontal and vertical models |
| Output Range | 9kW to 34kW |
| Technology | Full inverter technology |
| Control | Digital controls with WiFi capability |
| Heat Exchanger | Titanium |
| Pool Compatibility | Suitable for chlorine and saltwater pools |
| Display | Touch screen control panel |
| Key Benefits | Lower running costs, quieter operation, easier temperature control |
| Best For | Families wanting efficient, dependable pool heating |
| Warranty | 3-year parts and labour warranty |
| Warranty (Compressor) | 5-year compressor and heat exchanger warranty |
Thermotec Inverter Pro Pool Heat Pump Manual
Looking for detailed information? Then check out this installation manual below.
Shipping is FREE on all orders* to customers within Mainland UK. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Please navigate to our 'Easy Returns' page.
*some exclusions apply due to location
Kerbside Delivery Only
All deliveries from Happy Hideouts are kerbside only. Your order will be delivered to the nearest safe and accessible point outside your property — usually the driveway or kerbside.
Our couriers aren’t able to carry items through your home, up stairs, or into the garden.
Some items — especially larger trampolines, climbing frames, or playhouses — may need a two-person lift due to their size and weight.
If you think you’ll need help unloading, please contact us before delivery. We can arrange an assisted two-person service for an additional fee, depending on your location and the size of your order.
We’re always happy to help make your delivery as smooth as possible.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@happyhideouts.co.uk
Non-mainland UK & International Orders:
We will happily ship our fantastic products to non-mainland UK & international customers.
Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@happyhideouts.co.uk, then visit our Returns page and lodge your return claim online.
The Happy Hideouts Family
Hiya! We're Warren and Leanne, and just like you, we're parents trying to pry our kids away from their screens (though sometimes we're guilty of a cheeky bit of Bluey ourselves). With our 2-year-old tornado of energy and our 10-year-old master negotiator, we know firsthand the juggle of keeping different ages entertained.

How We Got Here
Remember those endless summer holidays when the biggest decision was whether to hit the park or build a den in the garden? That's what inspired Happy Hideouts. While we can't quite recreate the joy of a 90s summer (sorry, no Pogs or Tamagotchis here), we can help bring back the magic of outdoor play.
Our Promise to You
Let's be honest - searching for outdoor play equipment can feel about as fun as assembling flat-pack furniture in the rain. That's why we do things differently:
- You'll always speak with either Warren or Leanne - no call centre maze to navigate
- We'll help you find the perfect fit from our collection of top-quality brands
- Our brilliant installation team will handle all the heavy lifting (while you put the kettle on)
- We'll check in after your delivery to make sure everything's tickety-boo and see if there's anything else you need
The Extended Family
This is Ricky, our resident cuddle expert. Working from home means he's perfected the art of the "important business meeting interruption" for belly rubs.
And meet Mochi, Ricky's best mate, our adventurous but shy cat who splits her time between exploring the garden and window-watching birds with all the focus of a Great British Bake Off contestant on bread week.


Why Choose Happy Hideouts?
We're not here to just sell you something and wave goodbye. We're about finding real solutions for real families. Whether you're trying to create the perfect outdoor space for a toddler's first steps or looking for something that'll keep both your 6-year-old and 12-year-old entertained (without the eye rolls), we're here to help make it happen.
What makes us different:
- Stock only top-notch brands that won't fall apart faster than a British summer heatwave
- Offer straightforward advice based on real parenting experience
- Provide stress-free installation from our expert team
- Promise free delivery across mainland UK
- Offer 30-day returns (though we're pretty confident you won't need it)
- Stay in touch after installation to ensure everything's perfect
Let's Have a Natter
Skip the usual online shopping palaver. Give us a bell on 01249 588853, or drop us an email at info@happyhideouts.co.uk. You'll get straight through to either Warren or Leanne. No call centres, no robots, just real chat about finding the right outdoor fun for your family.
Because at the end of the day, we're not just selling play equipment - we're helping create those "best day ever" moments that make childhood magical. Even if it is raining. Again.