Let customers speak for us
from 70 reviewsWarren was great from start to finish.
I contacted Happy Hideouts to double-check the availability of the Intex Ultra XTR 16' x 28" swimming pool, as other sites were claiming to have it in stock when they didn't. Warren confirmed he had it, let me arrange a collection, and even had it ready and waiting when I arrived.
Thanks to his fantastic, personal service, I got the pool up and filled just in time for the hot weather and May half-term! It’s rare to find a business owner so helpful and genuine. Happy Hideouts is definitely on my preferred sellers list now. Thank you, Warren!
The product is good. The kids really love it. It helps me to be more active too. Happy Hideouts were really responsive and great to deal with.
Great communication from Warren, we had a wee issue with our delivery which was sorted immediately! Really happy with the trampoline, it’s great quality, I am sure we will get lots of years of run out of it, our little girl loves it!!
Ordered this playbase to meet the needs of my growing autistic 14 year-old who still likes to swing. As well as my older son who likes to work out. Really great service received and the whole thing was ordered and installed in 2 weeks.
Very helpful advice from Warren to help choose the right trampoline. Very happy with our choice (and so is our son!)
Fabulous customer service with a really personal touch. The rebounder arrived the day after purchase. It’s nicely packaged and easy to set up. I didn’t do it as my 11 year old daughter did it for me in 10 minutes. Her top tip is to put on cycling gloves when attaching the last few.
It is a brilliant size. I’m 5 ft 6 and there’s ample space to feel confident you won’t crash on the edge. Fabulous for exercise and lymph drainage. My legs feel really good post bounce.
It arrived at the beginning of the Easter hols and my 11 and 13 year old have barely left it alone. They love it and are far more adventurous on it than I am.
It looks great and is a quality rebounder. We had some gym mats to hand which we put underneath it. I’m not sure if we needed to but it’s on a newly tiled floor so we took no chances.
Great value, especially for the quality. I didn’t purchase a handle but may get one down the line as they can be purchased separately.
Good service and sturdy product. We paid for the installation as well and the team did a good job of this as well
As a Motion capture artist, I needed something strong and reliable to train on, and Acon has always been one of the go-to manufacturers for intensive practice! 😎
Warren was a pleasure to talk to with quick and friendly responses throughout the whole order process. Delivery was super fast, and everything arrived exactly as expected. 🙌
The quality is amazing, and it's very reassuring to own such a strong and robust trampoline, which will survive my explosive line of work haha! 🎬🥷👊🕷️🕸️
Big thanks to Warren, and thanks so much for such great service and customer care! 😁✨
Really helpful and patient customer service and we got a brilliant trampoline!
Rebounder is so much better than the one I had. Service by the company has been superior.
Phoned up for advice and chat was friendly and informative. Quality toys and follow up service.
Would highly recommend this company.
Happy Hideouts have been seamless - I ordered the Acon basketball hoop, and 24hrs later it had been delivered to my house - What an incredible service - thank you so much. You helped to make a last minute birthday present purchase be the best present! So a big thank you from me.
Brilliant bounce!
It is a performance trampoline and came at a significant cost, but we believe it is worth it. It is just so much better than a regular trampoline.
My son has been using this for nearly 2 months now and it is just so much fun!! He can do real skilful jumps on this one.
Good for adults who just want to enjoy a bounce too :-)!
Maybe the net could be a bit tighter - it gives quite a bit if you accidentally land in it
The ordering process and service by Happy Hideouts has been amazing
Great company from start to finish.
Answered my many questions and nothing was too much trouble.
Very pleased with the trampoline.
Highly recommend.
- Description
- Shipping
- Why Buy From Us
Is the Thermotec Mini Heat Pump really worth it for above ground pools? Here’s why UK families choose it for warmer water, easier setup and better summer swimming.
The Thermotec Mini Reversible 5kw Heat Pump is aimed at smaller above ground pool setups, making it a lovely fit for family gardens where space and simplicity matter. Rather than dealing with a bulky or overly technical heating system, this model gives you a more manageable way to keep water temperatures more comfortable through the main swimming season.
Because it’s a heat pump rather than a standard electric resistance heater, it’s designed to use energy more efficiently. That means you can warm the pool more economically while making it far more tempting for children, parents and the odd brave grandparent to actually get in.
What's included with the Thermotec Mini Reversible 5kw Heat Pump?
- Compact Thermotec Mini Reversible 5kw Heat Pump design
- Ideal for above ground pools
- Efficient 5kW heating capacity
- 0.98kW heating power input at 27°C/24.3°C conditions
- COP of 5.10 at 27°C/24.3°C conditions
- Useful performance in cooler conditions with 3.3kW capacity at 15°C/12°C
- Bluetooth app control for easier day-to-day use
- Rotary compressor
- Single fan system with horizontal fan direction
- Compact dimensions for easier placement in smaller spaces
- Operating ambient temperature range from -7°C to 43°C
- Water temperature operating range from 15°C to 44°C
How does the Thermotec Mini Heat Pump for above ground pools help you heat water efficiently? Here’s why it can lower running costs and help you enjoy the pool more often.
This Thermotec Mini model delivers 5kW heating capacity at 27°C/24.3°C test conditions, with a heating power input of 0.98kW and a COP of 5.10. In practical terms, that means it produces significantly more heat energy than the electricity it consumes, which is exactly what makes a heat pump such an appealing choice for home pool heating.
Even in cooler weather, it still offers solid performance. At 15°C/12°C, it provides 3.3kW heating capacity with a COP of 3.3, so it still works as a sensible solution when the British weather is doing what it does best and refusing to fully commit to summer.
Why do shoppers searching for a Thermotec Mini Heat Pump 5kW review keep coming back to this model? Here’s why it suits smaller pools and simple home use.
When people look for a thermotec mini heat pump 5kw review, they’re usually trying to answer one very practical question: will this actually make the pool more usable without being a pain to own? On the face of it, this model ticks plenty of the right boxes. It’s compact, straightforward, efficient, and designed in a way that suits smaller family pool setups rather than more demanding commercial-style installations.
It also includes useful modern features that make everyday ownership a bit easier. Bluetooth app control means you can manage settings more conveniently, and its compact body means it won’t dominate the whole pool area. For parents who want straightforward comfort rather than more technical faff, that’s a pretty appealing mix.
Looking for a dedicated heating option? Browse our Thermotec heat pumps collection for efficient pool heating options for above ground pools and larger swimming pool setups, or read our Thermotec Mini vs Neo vs Inverter Pro vs Inverter Edge comparison if you want to compare the full range.
Is the Thermotec Mini right for your pool?
If you want the quick answer, the Thermotec Mini is best suited to smaller above ground pools and straightforward family setups where you want warmer water through the main summer season without overcomplicating things. If your pool is larger, more exposed, or you want stronger heating earlier and later in the season, it may be worth stepping up to Neo, Inverter Pro or Inverter Edge.
Please note: suitability depends on pool volume, whether you use a cover, your target water temperature, and how early or late in the season you want to swim. If you are unsure, it is usually better to check what size Thermotec heat pump you need first rather than guess and hope for the best.
| Model | Best for | Recommended season | Max pool size / volume | When to choose it |
| Thermotec Mini | Smaller above ground pools | Main summer season | Up to 10m³ | Choose the Mini if you want a compact, simple heat pump for everyday family use in a smaller pool. |
| Thermotec Neo | Buyers wanting more efficient everyday heating | Longer swimming season | Varies by model size | A good step up if your pool is larger or you want stronger all-round performance. |
| Thermotec Inverter Pro | Larger pools and stronger heating demands | Extended swimming season | Varies by model size | Choose Pro if you need more output and want a more capable inverter heat pump. |
| Thermotec Inverter Edge | Buyers wanting a more premium inverter option | Extended swimming season | Varies by model size | A strong choice if you want a higher-spec setup with more advanced performance. |
Specifications for the Thermotec Mini Reversible 5kw Heat Pump
| Brand | Thermotec |
| Heating capacity (27°C/24.3°C) | 5kW / 17060 Btu/h |
| Heating power input (27°C/24.3°C) | 0.98kW |
| COP (27°C/24.3°C) | 5.10 |
| Heating capacity (15°C/12°C) | 3.3kW / 11260 Btu/h |
| Heating power input (15°C/12°C) | 0.89kW |
| COP (15°C/12°C) | 3.3 |
| Power supply | 220~240V~/50Hz |
| Compressor quantity | 1 |
| Compressor type | Rotary |
| Fan number | 1 |
| Fan power input | 25W |
| Fan rotate speed | 800 RPM |
| Fan direction | Horizontal |
| Noise level | 50 dB(A) |
| Water connection | 32mm |
| Water flow volume | 1.8 m³/h |
| Water pressure drop (max) | 2.8 kPa |
| Unit net dimensions (L/W/H) | 420 x 350 x 380mm |
| Unit ship dimensions (L/W/H) | 450 x 420 x 400mm |
| Ambient temperature operating range | -7°C to 43°C |
| Water temperature operating range | 15°C to 44°C |
Performance figures based on outdoor air temperature of 27°C/24.3°C with inlet water temperature of 26°C, and outdoor air temperature of 15°C/12°C with inlet water temperature of 26°C.
Thermotec Heat Pump Manual
Looking for detailed information? Then check out this installation manual below.
Shipping is FREE on all orders* to customers within Mainland UK. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Please navigate to our 'Easy Returns' page.
*some exclusions apply due to location
Kerbside Delivery Only
All deliveries from Happy Hideouts are kerbside only. Your order will be delivered to the nearest safe and accessible point outside your property — usually the driveway or kerbside.
Our couriers aren’t able to carry items through your home, up stairs, or into the garden.
Some items — especially larger trampolines, climbing frames, or playhouses — may need a two-person lift due to their size and weight.
If you think you’ll need help unloading, please contact us before delivery. We can arrange an assisted two-person service for an additional fee, depending on your location and the size of your order.
We’re always happy to help make your delivery as smooth as possible.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@happyhideouts.co.uk
Non-mainland UK & International Orders:
We will happily ship our fantastic products to non-mainland UK & international customers.
Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@happyhideouts.co.uk, then visit our Returns page and lodge your return claim online.
The Happy Hideouts Family
Hiya! We're Warren and Leanne, and just like you, we're parents trying to pry our kids away from their screens (though sometimes we're guilty of a cheeky bit of Bluey ourselves). With our 2-year-old tornado of energy and our 10-year-old master negotiator, we know firsthand the juggle of keeping different ages entertained.

How We Got Here
Remember those endless summer holidays when the biggest decision was whether to hit the park or build a den in the garden? That's what inspired Happy Hideouts. While we can't quite recreate the joy of a 90s summer (sorry, no Pogs or Tamagotchis here), we can help bring back the magic of outdoor play.
Our Promise to You
Let's be honest - searching for outdoor play equipment can feel about as fun as assembling flat-pack furniture in the rain. That's why we do things differently:
- You'll always speak with either Warren or Leanne - no call centre maze to navigate
- We'll help you find the perfect fit from our collection of top-quality brands
- Our brilliant installation team will handle all the heavy lifting (while you put the kettle on)
- We'll check in after your delivery to make sure everything's tickety-boo and see if there's anything else you need
The Extended Family
This is Ricky, our resident cuddle expert. Working from home means he's perfected the art of the "important business meeting interruption" for belly rubs.
And meet Mochi, Ricky's best mate, our adventurous but shy cat who splits her time between exploring the garden and window-watching birds with all the focus of a Great British Bake Off contestant on bread week.


Why Choose Happy Hideouts?
We're not here to just sell you something and wave goodbye. We're about finding real solutions for real families. Whether you're trying to create the perfect outdoor space for a toddler's first steps or looking for something that'll keep both your 6-year-old and 12-year-old entertained (without the eye rolls), we're here to help make it happen.
What makes us different:
- Stock only top-notch brands that won't fall apart faster than a British summer heatwave
- Offer straightforward advice based on real parenting experience
- Provide stress-free installation from our expert team
- Promise free delivery across mainland UK
- Offer 30-day returns (though we're pretty confident you won't need it)
- Stay in touch after installation to ensure everything's perfect
Let's Have a Natter
Skip the usual online shopping palaver. Give us a bell on 01249 588853, or drop us an email at info@happyhideouts.co.uk. You'll get straight through to either Warren or Leanne. No call centres, no robots, just real chat about finding the right outdoor fun for your family.
Because at the end of the day, we're not just selling play equipment - we're helping create those "best day ever" moments that make childhood magical. Even if it is raining. Again.