Let customers speak for us
from 77 reviewsCommunication was excellent from advice before ordering to delivery to after sales.
We paid to have them build the trampolene and that was very efficient and on time.
Overall very pleased with the company and would certainly be buying from them again.
I had wanted to upgrade our swimming pool this year (I seem to have predicted our recent heatwave!), but the larger pool that I wanted was sold out everywhere. I managed to find one at Happy Hideouts and so after a bit of digging contacted Warren on whatsapp to ask when it would be able to be delivered if I ordered it. Warren said it would only take a couple of days as it was in stock. So I took the plunge and ordered it. I got updates on the order and delivery dates, and then 2 days later it arrived, exactly as detailed on their website. We have now been using it for 2 weeks in this heatwave and it is a godsend for my 4 kids (and all their mates!). Well done Happy Hideouts, you have made some kids very happy.
Not knowing anything about pools,great help and advice,all items received in great condition and kept informed during the transit of the pool,and a help line if any problems occur,which they didn't, fully recommended them
The pool is superb for all of the family, we have upsized from small circular to this beast!! Brilliant. It is already warm enough for the less brave and the children love it.
I was after a model that is currently not available in UK. Quick whatsapp exchange and 3 days later I got a quote for importing it for me from EU. Absolutely fantastic. I was kept updated about progress and delivery was scheduled for the day that suited me best.
Would highly recommend 👌
Great installation service. Highly reccommed.
Great service from start to finish, delivery and installation. Highy reccomend.
Warren was great from start to finish.
I contacted Happy Hideouts to double-check the availability of the Intex Ultra XTR 16' x 28" swimming pool, as other sites were claiming to have it in stock when they didn't. Warren confirmed he had it, let me arrange a collection, and even had it ready and waiting when I arrived.
Thanks to his fantastic, personal service, I got the pool up and filled just in time for the hot weather and May half-term! It’s rare to find a business owner so helpful and genuine. Happy Hideouts is definitely on my preferred sellers list now. Thank you, Warren!
The product is good. The kids really love it. It helps me to be more active too. Happy Hideouts were really responsive and great to deal with.
Great communication from Warren, we had a wee issue with our delivery which was sorted immediately! Really happy with the trampoline, it’s great quality, I am sure we will get lots of years of run out of it, our little girl loves it!!
Ordered this playbase to meet the needs of my growing autistic 14 year-old who still likes to swing. As well as my older son who likes to work out. Really great service received and the whole thing was ordered and installed in 2 weeks.
Very helpful advice from Warren to help choose the right trampoline. Very happy with our choice (and so is our son!)
Fabulous customer service with a really personal touch. The rebounder arrived the day after purchase. It’s nicely packaged and easy to set up. I didn’t do it as my 11 year old daughter did it for me in 10 minutes. Her top tip is to put on cycling gloves when attaching the last few.
It is a brilliant size. I’m 5 ft 6 and there’s ample space to feel confident you won’t crash on the edge. Fabulous for exercise and lymph drainage. My legs feel really good post bounce.
It arrived at the beginning of the Easter hols and my 11 and 13 year old have barely left it alone. They love it and are far more adventurous on it than I am.
It looks great and is a quality rebounder. We had some gym mats to hand which we put underneath it. I’m not sure if we needed to but it’s on a newly tiled floor so we took no chances.
Great value, especially for the quality. I didn’t purchase a handle but may get one down the line as they can be purchased separately.
Good service and sturdy product. We paid for the installation as well and the team did a good job of this as well
As a Motion capture artist, I needed something strong and reliable to train on, and Acon has always been one of the go-to manufacturers for intensive practice! 😎
Warren was a pleasure to talk to with quick and friendly responses throughout the whole order process. Delivery was super fast, and everything arrived exactly as expected. 🙌
The quality is amazing, and it's very reassuring to own such a strong and robust trampoline, which will survive my explosive line of work haha! 🎬🥷👊🕷️🕸️
Big thanks to Warren, and thanks so much for such great service and customer care! 😁✨
- Description
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- Why Buy From Us
Is a Thermotec Inverter Heat Pump Really the Smarter Choice for Pool Heating? Here’s Why It Keeps Running Costs Down.
A thermotec inverter heat pump is a smarter option because it adjusts its output to suit the pool’s heating demand rather than constantly switching on and off at full power. That means steadier water temperatures, more efficient energy use and less waste overall. For families wanting to use the pool more often without the usual spike in running costs, that’s a pretty big win.
The range also gives you flexibility when choosing the right size, which matters far more than most people expect. Whether you’re looking at a thermotec inverter 9kw heat pump for a smaller covered pool or a larger model for a bigger setup, choosing the right Thermotec heat pump size helps the unit run more efficiently and keeps heating performance nice and consistent.
What’s included with the Thermotec Inverter Edge?
- Full inverter technology for lower running costs
- Quiet operation with variable-speed fan and compressor
- Titanium heat exchanger for saltwater and chlorinated pools
- Colour LCD wired controller
- Suitable for in-ground and above-ground pools
- Model sizes from 9kW to 29kW
- Free UK delivery listed by the supplier
- 3-year warranty on all components and 5-year warranty on compressor and heat exchanger
Is the Thermotec Inverter Edge Worth It for Busy Family Pools? Here’s Why It Delivers Quiet, Reliable Performance.
The Thermotec Inverter Edge is built for dependable day-to-day use, which is exactly what most family pools need. It is designed to maintain a comfortable swimming temperature through the season while running quietly in the background, so you can enjoy the garden without a loud machine dominating the space. That quieter performance is especially handy if the pool sits close to the patio or house.
It is also built with durability in mind. The titanium heat exchanger makes it suitable for both saltwater and chlorinated pools, while the wired LCD controller gives you clear access to temperature settings and operating information. Altogether, it’s a practical, reliable option for households that want efficient heating without constant fiddling or fuss.
Is the Thermotec Heater the Right Size and Setup for Your Pool? Here’s Why Choosing the Right Model Makes All the Difference.
Choosing the right Thermotec heater comes down to pool size, because a heat pump that is too small will struggle, and one that is too large may cost more than necessary. The Edge range includes models from 9kW to 29kW, giving you a good spread of options for different pool volumes. That makes it easier to find a model that fits your setup properly and heats the water efficiently.
Installation details matter too. These units use 50mm pipe connections and are designed for outdoor installation, with electrical requirements varying by model. Smaller units may suit a standard plug arrangement where appropriate, while larger models will need hardwiring by a qualified electrician. With a solid warranty package included, the range offers extra peace of mind for anyone investing in proper long-term pool heating.
To explore all available models, view the Thermotec range and compare compact, mid-range and premium pool heat pump options. If you’re still deciding between models, our Thermotec Mini vs Neo vs Inverter Pro vs Inverter Edge comparison can help you narrow it down.
What size Thermotec Inverter Edge do I need for my pool?
If you want the quick answer, the right Thermotec Inverter Edge model depends on your pool volume, whether the pool is covered, how warm you want the water, and how much of the season you want to use it. A smaller model can work beautifully on the right pool, but if the unit is too small for the water volume, it will have to work much harder and the results may be underwhelming in a very British sort of way.
The sizing guide below is based on covered swimming pools. If your pool is uncovered, very exposed to wind, or you want stronger heating earlier and later in the season, it is usually sensible to size up rather than cut things too fine.
| Thermotec Inverter Edge Model | Boost Output | Recommended Max Pool Volume | Absolute Max Pool Volume | Recommended Season / Use |
| 9kW | Boost to 12kW | 30m³ | 45m³ | Main season to longer summer use for smaller covered pools |
| 12kW | Boost to 15kW | 40m³ | 60m³ | Main season to extended season for medium covered pools |
| 15kW | Boost to 18kW | 50m³ | 75m³ | Extended season use for medium to larger covered pools |
| 19kW | Boost to 22kW | 65m³ | 95m³ | Strong all-round performance for larger family pools |
| 20kW | Boost to 23.5kW | 75m³ | 120m³ | A stronger option for larger pools and longer-season heating |
| 25kW | Boost to 28kW | 93m³ | 116m³ | Very large pools and more demanding heating requirements |
| 29kW | Boost to 32kW | 109m³ | 136m³ | The largest option in the range for very large pool volumes and higher-demand setups |
Please note: recommended maximum volume is the sensible target for efficient everyday performance. Absolute maximum volume is more of an upper limit, and in real life a covered pool will usually perform better if you size to the recommended figure rather than the absolute one.
How to work out your pool volume
Before choosing a Thermotec Inverter Edge model, it helps to know your pool volume in cubic metres (m³). This gives you a much better starting point than simply looking at the pool and deciding it feels “fairly large”, which is not quite the scientific method we’d recommend.
| Pool shape | How to calculate volume |
| Rectangular pool | Length × Width × Average Depth = Pool volume in m³ |
| Round pool | Radius × Radius × 3.14 × Average Depth = Pool volume in m³ |
| Oval pool | Length × Width × Average Depth × 0.89 = Pool volume in m³ |
Example: if your pool is 8m long, 4m wide and has an average depth of 1.4m, the volume would be 8 × 4 × 1.4 = 44.8m³.
What affects the right size heat pump?
Pool volume is the starting point, but not the whole story. The right size also depends on whether you use a cover, how exposed the pool is to wind, the temperature you want to maintain, and whether you want mainly peak summer use or a longer swimming season. If the pool is uncovered or particularly exposed, it is usually worth stepping up a model rather than hoping optimism will do the rest.
Specifications for the Thermotec Inverter Edge
| Brand | Thermotec Inverter Edge Heat Pump |
| Power Options | 9kW, 12kW, 15kW, 19kW, 20kW, 25kW, 29kW |
| Suitable For | In-ground and above-ground pools |
| Heat Exchanger | Titanium |
| Controller | Colour LCD wired controller |
| Refrigerant | R32 |
| Installation | Outdoor installation |
| Water Connection | 50mm pipe connection |
| Warranty | 3 years on components, 5 years on compressor and heat exchanger |
| Boost Output Options | 12kW, 15kW, 18kW, 22kW, 23.5kW, 28kW, 32kW |
Thermotec Inverter Edge Pool Heat Pump Manual
Looking for detailed information? Then check out this installation manual below.
Shipping is FREE on all orders* to customers within Mainland UK. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Please navigate to our 'Easy Returns' page.
*some exclusions apply due to location
Kerbside Delivery Only
All deliveries from Happy Hideouts are kerbside only. Your order will be delivered to the nearest safe and accessible point outside your property — usually the driveway or kerbside.
Our couriers aren’t able to carry items through your home, up stairs, or into the garden.
Some items — especially larger trampolines, climbing frames, or playhouses — may need a two-person lift due to their size and weight.
If you think you’ll need help unloading, please contact us before delivery. We can arrange an assisted two-person service for an additional fee, depending on your location and the size of your order.
We’re always happy to help make your delivery as smooth as possible.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@happyhideouts.co.uk
Non-mainland UK & International Orders:
We will happily ship our fantastic products to non-mainland UK & international customers.
Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@happyhideouts.co.uk, then visit our Returns page and lodge your return claim online.
The Happy Hideouts Family
Hiya! We're Warren and Leanne, and just like you, we're parents trying to pry our kids away from their screens (though sometimes we're guilty of a cheeky bit of Bluey ourselves). With our 2-year-old tornado of energy and our 10-year-old master negotiator, we know firsthand the juggle of keeping different ages entertained.

How We Got Here
Remember those endless summer holidays when the biggest decision was whether to hit the park or build a den in the garden? That's what inspired Happy Hideouts. While we can't quite recreate the joy of a 90s summer (sorry, no Pogs or Tamagotchis here), we can help bring back the magic of outdoor play.
Our Promise to You
Let's be honest - searching for outdoor play equipment can feel about as fun as assembling flat-pack furniture in the rain. That's why we do things differently:
- You'll always speak with either Warren or Leanne - no call centre maze to navigate
- We'll help you find the perfect fit from our collection of top-quality brands
- Our brilliant installation team will handle all the heavy lifting (while you put the kettle on)
- We'll check in after your delivery to make sure everything's tickety-boo and see if there's anything else you need
The Extended Family
This is Ricky, our resident cuddle expert. Working from home means he's perfected the art of the "important business meeting interruption" for belly rubs.
And meet Mochi, Ricky's best mate, our adventurous but shy cat who splits her time between exploring the garden and window-watching birds with all the focus of a Great British Bake Off contestant on bread week.


Why Choose Happy Hideouts?
We're not here to just sell you something and wave goodbye. We're about finding real solutions for real families. Whether you're trying to create the perfect outdoor space for a toddler's first steps or looking for something that'll keep both your 6-year-old and 12-year-old entertained (without the eye rolls), we're here to help make it happen.
What makes us different:
- Stock only top-notch brands that won't fall apart faster than a British summer heatwave
- Offer straightforward advice based on real parenting experience
- Provide stress-free installation from our expert team
- Promise free delivery across mainland UK
- Offer 30-day returns (though we're pretty confident you won't need it)
- Stay in touch after installation to ensure everything's perfect
Let's Have a Natter
Skip the usual online shopping palaver. Give us a bell on 01249 588853, or drop us an email at info@happyhideouts.co.uk. You'll get straight through to either Warren or Leanne. No call centres, no robots, just real chat about finding the right outdoor fun for your family.
Because at the end of the day, we're not just selling play equipment - we're helping create those "best day ever" moments that make childhood magical. Even if it is raining. Again.