Thermotec Neo Inverter Heat Pump
Thermotec Neo Inverter Heat Pump
£1,095.00
Let customers speak for us
Ernie294
Highly recommend!
Communication was excellent from advice before ordering to delivery to after sales.
We paid to have them build the trampolene and that was very efficient and on time.
Overall very pleased with the company and would certainly be buying from them again.
Steven Rae
Excellent Service
I had wanted to upgrade our swimming pool this year (I seem to have predicted our recent heatwave!), but the larger pool that I wanted was sold out everywhere. I managed to find one at Happy Hideouts and so after a bit of digging contacted Warren on whatsapp to ask when it would be able to be delivered if I ordered it. Warren said it would only take a couple of days as it was in stock. So I took the plunge and ordered it. I got updates on the order and delivery dates, and then 2 days later it arrived, exactly as detailed on their website. We have now been using it for 2 weeks in this heatwave and it is a godsend for my 4 kids (and all their mates!). Well done Happy Hideouts, you have made some kids very happy.
Lee Humphrey
Great service
Not knowing anything about pools,great help and advice,all items received in great condition and kept informed during the transit of the pool,and a help line if any problems occur,which they didn't, fully recommended them
Hannah Collings
Excellent
The pool is superb for all of the family, we have upsized from small circular to this beast!! Brilliant. It is already warm enough for the less brave and the children love it.
Malgorzata M.
Top service
I was after a model that is currently not available in UK. Quick whatsapp exchange and 3 days later I got a quote for importing it for me from EU. Absolutely fantastic. I was kept updated about progress and delivery was scheduled for the day that suited me best.
Would highly recommend 👌
D.W.
Great service from start to finish, delivery and installation. Highy reccomend.
Craig Haycock
Outstanding Service
Warren was great from start to finish.
I contacted Happy Hideouts to double-check the availability of the Intex Ultra XTR 16' x 28" swimming pool, as other sites were claiming to have it in stock when they didn't. Warren confirmed he had it, let me arrange a collection, and even had it ready and waiting when I arrived.
Thanks to his fantastic, personal service, I got the pool up and filled just in time for the hot weather and May half-term! It’s rare to find a business owner so helpful and genuine. Happy Hideouts is definitely on my preferred sellers list now. Thank you, Warren!
Tony D.
Product is good and the seller is great
The product is good. The kids really love it. It helps me to be more active too. Happy Hideouts were really responsive and great to deal with.
Lynn
Great product and service
Great communication from Warren, we had a wee issue with our delivery which was sorted immediately! Really happy with the trampoline, it’s great quality, I am sure we will get lots of years of run out of it, our little girl loves it!!
Shirrin
Perfect for older kids and adults.
Ordered this playbase to meet the needs of my growing autistic 14 year-old who still likes to swing. As well as my older son who likes to work out. Really great service received and the whole thing was ordered and installed in 2 weeks.
Tim Buley
Great
Very helpful advice from Warren to help choose the right trampoline. Very happy with our choice (and so is our son!)
Caroline Wright
Highly recommended rebounder for mum and kids
Fabulous customer service with a really personal touch. The rebounder arrived the day after purchase. It’s nicely packaged and easy to set up. I didn’t do it as my 11 year old daughter did it for me in 10 minutes. Her top tip is to put on cycling gloves when attaching the last few.
It is a brilliant size. I’m 5 ft 6 and there’s ample space to feel confident you won’t crash on the edge. Fabulous for exercise and lymph drainage. My legs feel really good post bounce.
It arrived at the beginning of the Easter hols and my 11 and 13 year old have barely left it alone. They love it and are far more adventurous on it than I am.
It looks great and is a quality rebounder. We had some gym mats to hand which we put underneath it. I’m not sure if we needed to but it’s on a newly tiled floor so we took no chances.
Great value, especially for the quality. I didn’t purchase a handle but may get one down the line as they can be purchased separately.
Matthew Craker
Berg medium swing set
Good service and sturdy product. We paid for the installation as well and the team did a good job of this as well
Teifion Sussex
Amazing service and awesome trampoline! 🙌✨
As a Motion capture artist, I needed something strong and reliable to train on, and Acon has always been one of the go-to manufacturers for intensive practice! 😎
Warren was a pleasure to talk to with quick and friendly responses throughout the whole order process. Delivery was super fast, and everything arrived exactly as expected. 🙌
The quality is amazing, and it's very reassuring to own such a strong and robust trampoline, which will survive my explosive line of work haha! 🎬🥷👊🕷️🕸️
Big thanks to Warren, and thanks so much for such great service and customer care! 😁✨
- Description
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- Why Buy From Us
Description
Is the Thermotec Neo Inverter Heat Pump Really Worth It? Here’s Why It Helps You Heat Your Pool More Efficiently for Less.
The big appeal of the Thermotec Neo Inverter Heat Pump is that it doesn’t just switch on, gulp electricity and switch off again like older-style systems. Instead, it adjusts the compressor and fan speed to suit what your pool actually needs. That means it works harder when heating the water up, then settles into a more efficient pace once the pool reaches temperature.
In real-life terms, that helps keep your pool warm with less wasted energy and less noise in the background. For families trying to make the most of their garden without piling on extra costs, that’s a pretty welcome win. With a COP of up to 10, the Thermotec Neo is designed to deliver impressive efficiency under the right conditions, making it a strong choice for anyone wanting better value over the swimming season.
What's included with the Thermotec Neo Inverter Heat Pump?
- Full inverter technology
- Heating and cooling functions
- COP of up to 10
- Free Wi-Fi module included
- Quiet brushless DC fan motor
- Works in air temperatures as low as -7°C
- Suitable for swim spas and hot tubs
- Lockable touch screen control panel
- Titanium heat exchanger
- Soft start with reduced electrical demand
- 2-year parts and labour warranty
- 5-year compressor and heat exchanger warranty
Are Inverter Heat Pumps Better Than Standard Models? Here’s Why Thermotec Heat Pumps Give You Quieter, Smarter Pool Heating.
For many pool owners, inverter heat pumps are better because they’re built to run more smoothly and more intelligently than fixed-speed models. Rather than always operating flat out, inverter technology allows the unit to vary its output, which helps reduce power consumption and avoids the stop-start pattern that can be noisier and less efficient.
The Thermotec Neo range takes that a step further with a brushless variable speed DC fan motor, silent mode, and soft start technology. That means less disruption in the garden and lower electrical demand when the unit starts up. If you’re after pool heating that quietly gets on with the job rather than sounding like it’s preparing for take-off, this range makes a lot of sense.
Looking for Long-Term Value from a Thermotec Neo Inverter Heat Pump? Here’s Why the Warranty and Build Quality Add Peace of Mind.
When you’re investing in pool heating, you want to know it’s built to last. The Thermotec Neo range offers reassuring support with a 2-year parts and labour warranty across the unit, plus a 5-year warranty on the compressor and heat exchanger. That extra cover helps add confidence, especially if you’re comparing options based on both performance and long-term value.
It’s also a product that’s been designed to feel modern and well thought through, rather than bare-bones and basic. From the inverter-driven performance to the included Wi-Fi control and practical day-to-day features, this is a range that aims to make pool heating feel less like a chore and more like a smart upgrade for your garden.
Not sure if the Neo is the right fit? Compare Thermotec heat pumps to view Mini, Neo, Inverter Pro and Inverter Edge models in one place, or read our Thermotec Mini vs Neo vs Inverter Pro vs Inverter Edge comparison for a fuller breakdown.
What size Thermotec Neo do I need for my pool?
If you want the quick answer, the right Thermotec heat pump size depends on your pool volume, whether the pool is above ground or in ground, whether it is covered, how warm you want the water, and how much of the season you want to use it. The guide below is based on a covered pool, which is important because an uncovered pool loses heat far faster and will usually need a larger unit to achieve the same result.
In simple terms, the smaller Neo models are well suited to compact above ground pools and smaller in-ground pools, while the larger models make more sense for bigger water volumes and longer-season use. If your pool is uncovered, exposed to wind, or you want stronger heating at the edges of the season, it is usually safer to size up rather than hope for the best.
| Model | kW | Above Ground Pool Max Volume | In-Ground Pool Max Volume | In-Ground Absolute Max Volume |
| Thermotec Neo Inverter Horizontal | 5.4kW | 13m³ | 20m³ | 28m³ |
| Thermotec Neo Inverter Horizontal | 7kW | 18m³ | 25m³ | 35m³ |
| Thermotec Neo Inverter Horizontal | 9kW | 25m³ | 30m³ | 50m³ |
| Thermotec Neo Inverter Horizontal | 11.5kW | 35m³ | 40m³ | 60m³ |
| Thermotec Neo Inverter Horizontal | 13.2kW | 40m³ | 45m³ | 65m³ |
| Thermotec Neo Inverter Horizontal | 15.5kW | 45m³ | 50m³ | 75m³ |
| Thermotec Neo Inverter Horizontal | 18.4kW | 55m³ | 70m³ | 95m³ |
| Thermotec Neo Inverter Horizontal | 24kW | 70m³ | 85m³ | 110m³ |
Please note: the recommended figures are the sensible targets for efficient everyday heating. The absolute maximum is more of an upper limit for in-ground pools, and in practice most buyers will get better performance by sizing closer to the recommended figure rather than stretching to the absolute maximum.
How to work out your pool volume
Before choosing a Thermotec Neo, it helps to know your pool volume in cubic metres (m³). It is not quite the glamorous part of pool ownership, but it does make choosing the right heat pump much easier and saves a good deal of mild irritation later.
| Pool shape | How to calculate volume |
| Rectangular pool | Length × Width × Average Depth = Pool volume in m³ |
| Round pool | Radius × Radius × 3.14 × Average Depth = Pool volume in m³ |
| Oval pool | Length × Width × Average Depth × 0.89 = Pool volume in m³ |
Example: if your pool is 6m long, 3m wide and has an average depth of 1.2m, the volume would be 6 × 3 × 1.2 = 21.6m³.
Koi pond sizing guide
If you are using a Thermotec Neo for a koi pond heated all year round, with a winter temperature of around 12°C and a summer temperature of around 20 to 22°C, the guide below is the more relevant one. This assumes the pond is covered in winter. If it is not, performance will be less impressive and patience will be tested.
| Model | Max Pond Volume |
| Thermotec Neo Inverter 5.4kW | 2200 gallons |
| Thermotec Neo Inverter 7kW | 2600 gallons |
| Thermotec Neo Inverter 9kW | 2800 gallons |
| Thermotec Neo Inverter 11.5kW | 3400 gallons |
Note: if the Thermotec Neo is used on a koi pond over winter, an electric backup heater should be installed to provide additional heat in cold weather. For koi ponds, the Thermotec Inverter Pro range is generally the stronger choice because it offers higher heat output in colder conditions.
What affects the right heat pump size?
Pool volume is the starting point, but it is not the whole story. The right size also depends on whether you use a cover, how exposed the pool is to wind, your target water temperature, and whether you want mainly peak summer use or a longer season. If the pool is uncovered or particularly exposed, it is usually worth stepping up rather than choosing the smallest model that might just about cope.
All pools and ponds should ideally be covered to reduce heat loss and keep running costs sensible. For outside pools, a solar cover makes a real difference. For indoor pools, a thermal blanket is the better option. Covering the water for most of the day helps preserve heat, reduce evaporation and stop the heat pump from working harder than necessary.
Specifications for the Thermotec Neo Inverter Heat Pump
| Brand | Thermotec Neo Inverter Heat Pump |
| Output Range | 5.4kW to 24kW |
| Technology | Full inverter |
| Functions | Heating and cooling |
| COP | Up to 10 |
| Operating Temperature | Down to -7°C |
| Heat Exchanger | Titanium |
| Wi-Fi | Included |
| Display | Touch screen control panel |
| Suitable For | Above-ground pools, in-ground pools, swim spas, hot tubs |
| Season Use | April to October |
| Warranty | 2-year parts and labour, 5-year compressor and heat exchanger |
If you want efficient pool heating, quieter operation and modern controls without making things unnecessarily complicated, the Thermotec Neo Inverter Heat Pump is a lovely choice. It’s ideal for families who want to enjoy their pool for longer, keep water temperatures steady, and make everyday use feel simple rather than fiddly.
Thermotec Neo Inverter Heat Pump Manual
Looking for detailed information? Then check out this installation manual below.
Shipping
Shipping is FREE on all orders* to customers within Mainland UK. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Please navigate to our 'Easy Returns' page.
*some exclusions apply due to location
Kerbside Delivery Only
All deliveries from Happy Hideouts are kerbside only. Your order will be delivered to the nearest safe and accessible point outside your property — usually the driveway or kerbside.
Our couriers aren’t able to carry items through your home, up stairs, or into the garden.
Some items — especially larger trampolines, climbing frames, or playhouses — may need a two-person lift due to their size and weight.
If you think you’ll need help unloading, please contact us before delivery. We can arrange an assisted two-person service for an additional fee, depending on your location and the size of your order.
We’re always happy to help make your delivery as smooth as possible.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@happyhideouts.co.uk
Non-mainland UK & International Orders:
We will happily ship our fantastic products to non-mainland UK & international customers.
Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to info@happyhideouts.co.uk, then visit our Returns page and lodge your return claim online.
Why Buy From Us
The Happy Hideouts Family
Hiya! We're Warren and Leanne, and just like you, we're parents trying to pry our kids away from their screens (though sometimes we're guilty of a cheeky bit of Bluey ourselves). With our 2-year-old tornado of energy and our 10-year-old master negotiator, we know firsthand the juggle of keeping different ages entertained.
How We Got Here
Remember those endless summer holidays when the biggest decision was whether to hit the park or build a den in the garden? That's what inspired Happy Hideouts. While we can't quite recreate the joy of a 90s summer (sorry, no Pogs or Tamagotchis here), we can help bring back the magic of outdoor play.
Our Promise to You
Let's be honest - searching for outdoor play equipment can feel about as fun as assembling flat-pack furniture in the rain. That's why we do things differently:
- You'll always speak with either Warren or Leanne - no call centre maze to navigate
- We'll help you find the perfect fit from our collection of top-quality brands
- Our brilliant installation team will handle all the heavy lifting (while you put the kettle on)
- We'll check in after your delivery to make sure everything's tickety-boo and see if there's anything else you need
The Extended Family
This is Ricky, our resident cuddle expert. Working from home means he's perfected the art of the "important business meeting interruption" for belly rubs.
And meet Mochi, Ricky's best mate, our adventurous but shy cat who splits her time between exploring the garden and window-watching birds with all the focus of a Great British Bake Off contestant on bread week.
Why Choose Happy Hideouts?
We're not here to just sell you something and wave goodbye. We're about finding real solutions for real families. Whether you're trying to create the perfect outdoor space for a toddler's first steps or looking for something that'll keep both your 6-year-old and 12-year-old entertained (without the eye rolls), we're here to help make it happen.
What makes us different:
- Stock only top-notch brands that won't fall apart faster than a British summer heatwave
- Offer straightforward advice based on real parenting experience
- Provide stress-free installation from our expert team
- Promise free delivery across mainland UK
- Offer 30-day returns (though we're pretty confident you won't need it)
- Stay in touch after installation to ensure everything's perfect
Let's Have a Natter
Skip the usual online shopping palaver. Give us a bell on 01249 588853, or drop us an email at info@happyhideouts.co.uk. You'll get straight through to either Warren or Leanne. No call centres, no robots, just real chat about finding the right outdoor fun for your family.
Because at the end of the day, we're not just selling play equipment - we're helping create those "best day ever" moments that make childhood magical. Even if it is raining. Again.
